Georouting vs. Geolocation and Next Steps for 988

This webinar covers how we can ensure 988 interactions get sent near the contact’s physical location while protecting their privacy.

Georouting vs. Geolocation

Georouting is a way of directing phone calls locally without including the precise location information in the transferred call data. If used, it would mean that when a person calls the 988 Lifeline, their call would be connected to a crisis center near their physical location. With georouting, the routing and service providers would not receive detailed information about the exact locations of callers.

Geolocation, or automated location information, would include the precise location in the transferred call data, so that emergency responders could know where to go in case of an emergency.